Collaborative Process Assistant – Towards a Context- sensitive Business Process Support Based on Emails
نویسندگان
چکیده
In many companies, a majority of business processes take place via email communication. Large enterprises have the possibility to operate enterprise systems for a successful business process management. However, these systems are not appropriate for small and medium-sized enterprises (SMEs), which are the most common enterprise type in Europe. Thus, the European research project Commius addresses the special needs of SMEs and the characteristics of email communication, namely high flexibility and unstructuredness. Additionally, it copes with the trade-off between process guidance and flexibility. In this paper, COPA which is a prototypical implementation of the Commius concept will be presented.
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